Branch Manager
Retail Branch Banking


  • Ensure branch targets are met
  • Ensure all guidelines and regulatory requirements are followed
  • Manage, train and motivate staff to deliver world-class service

Roles and Responsibilities

Business Development

  • Scope and target customers in your catchment in collaboration with Product/Sales support

Customer Service

  • Ensure service quality
  • Resolve complaints accurately


  • Conduct internal checks on a regular basis
  • Ensure process checks relating to vaults are conducted
  • Responsible for sys-admin and setup within the branch

Audit and Service Quality

  • Ensure adherence to all processes stipulated by Audit and Senior Management
  • Monthly / Periodic Verification of Auditable items at branches
  • Daily review of reports at branch
  • Ensure satisfactory audit at the branch

Staff Management

  • Ensure adequate training of staff on all products, processes and services of the bank
  • Increase awareness of various policies of the bank with regard to customer service and compliance

Expertise and Qualifications

  • Graduate/Post Graduate degree essential along with CAIIB (Optional), NISM, IRDA